Privacy Policy

Who we are

Rootel is operated by 3not robotics private limited. Rootel provides AI-powered communication, automation, analytics, and customer workflow tools for businesses across channels including web chat, WhatsApp, connected business systems.

Information we collect

• Account and business information such as name, email address, phone number, company name, billing details, role, preferences, and support communications.
• End-customer conversation data processed on behalf of Rootel customers, including messages, conversation or chat transcripts, attachments, metadata, timestamps, intent labels, routing status, and human handoff notes.
• Integration data that a customer authorizes Rootel to access from third-party services, including Meta products, CRMs, ecommerce platforms, helpdesks, calendars, payment systems, and custom APIs.
• Technical and usage information such as IP address, device and browser details, logs, pages visited, feature usage, error reports, and security events.
• Website analytics and marketing information collected through cookies or similar technologies when you visit our website or interact with Rootel campaigns.

Meta platform data

• When a customer connects Meta products to Rootel, we only request permissions that are needed to provide the selected communication, automation, inbox, analytics, or support workflow.
• Depending on the integration and permissions granted, Meta-related data may include page or business identifiers, messaging thread identifiers, sender identifiers, message content, attachments, profile fields made available by Meta, webhook events, and delivery or interaction metadata.
• We use Meta platform data to deliver the requested Rootel functionality, such as receiving and responding to messages, routing conversations, maintaining context, generating summaries, measuring outcomes, and troubleshooting integrations.
• We do not sell Meta platform data. We do not use Meta platform data for unrelated advertising profiles. We do not share Meta platform data with third parties except as needed to provide Rootel, comply with law, protect security, or as directed by the customer.

How we use information

• Provide, operate, secure, monitor, and improve the Rootel platform.
• Create, deploy, and manage digital employee and communication workflows requested by customers.
• Authenticate users, administer accounts, process subscriptions, provide support, and communicate service updates.
• Analyze platform performance, reliability, abuse patterns, and product usage.
• Comply with legal obligations, enforce agreements, prevent fraud, and protect the rights and safety of Rootel, customers, end users, and the public.

AI processing

Rootel may process conversation content, knowledge-base content, and integration data through AI models and automation systems to generate replies, classify intent, summarize conversations, suggest actions, and route workflows. Customers are responsible for configuring their agents, reviewing outputs where appropriate, and ensuring that their use of Rootel complies with applicable laws and their own customer notices.

How we share information

• With service providers that host, secure, monitor, analyze, or support Rootel under appropriate contractual restrictions.
• With connected services and integrations authorized by the customer.
• With a customer's administrators and authorized team members according to their workspace permissions.
• With legal, regulatory, or security parties when required by law or necessary to protect rights, safety, and platform integrity.
• In connection with a corporate transaction such as a merger, financing, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.

Retention

We retain personal data for as long as necessary to provide Rootel, meet legal and accounting requirements, resolve disputes, enforce agreements, maintain security, and support legitimate business needs. Customers may request deletion of their workspace data, and Meta-related user data deletion requests can be submitted through our Data Deletion page.

Your choices and rights

• You may request access, correction, export, restriction, or deletion of personal data where applicable law provides those rights.
• Rootel customers can manage many account, user, and integration settings directly inside the platform.
• End users who interact with a Rootel customer should also contact that business directly, because Rootel often processes end-customer data on behalf of the business that deployed the agent.
• To request deletion of Meta-related data handled by Rootel, use the instructions at https://rootel.app/data-deletion.

Security

We use administrative, technical, and organizational safeguards designed to protect personal data, including access controls, encryption in transit where supported, monitoring, least-privilege practices, backup controls, and security review processes. No online service can guarantee absolute security.

International processing

Rootel may process and store information in India, the United States, and other locations where we or our service providers operate. Where required, we use appropriate safeguards for cross-border processing.

Children

Rootel is a business platform and is not directed to children. Customers must not use Rootel to knowingly collect personal data from children unless they have the required authority, notices, consents, and safeguards.

Contact

For privacy questions, requests, or complaints, contact 3not robotics private limited at privacy@rootel.ai. Please include your name, contact details, the Rootel workspace or Meta page involved if applicable, and a clear description of your request.