Use Case
Cross-Channel Continuity
A conversation that never breaks. The digital employee maintains context across WhatsApp and Web for a truly unified experience.
The Workflow
Identity Mapping
The digital employee links sessions, WhatsApp numbers, and accounts across different channels.
Context Preservation
The agent remembers previous queries, past responses, and user preferences.
Seamless Continuation
Customer switches channels without having to repeat information.
Unified Experience
Consistent, intelligent behavior regardless of the touchpoint chosen.
Stop Repeating Questions
Customer frustration peaks when they have to explain their issue multiple times. RooTel eliminates this friction by preserving context across every channel.
Web → WhatsApp
Start a chat on your site, finish it on the go.
Website → WhatsApp
Continue the same customer conversation on WhatsApp with full history.
WhatsApp → Team
Hand off to the team with context when needed.
Web → WhatsApp
Move from website chat to WhatsApp without repeating questions.